State Announces GenAI Pilot Partnerships with Five Vendors

Published On: May 10, 2024

On May 9, the California Government Operations Agency (GovOps) announced five agreements with vendors in response to its first round of GenAI-related Requests for Innovation (RFI2), released in January.

According to the announcement, the vendors will test, iterate, and evaluate GenAI through proofs of concept (POCs) using GenAI technologies developed by OpenAI, Anthropic, Google, Meta, and others to develop solutions. The cloud environments used will be Amazon (AWS) Cloud, Google Cloud, Microsoft Azure, and ServiceNow.

“We are now at a point where we can begin understanding if GenAI can provide us with viable solutions while supporting the state workforce,” said GovOps Secretary Amy Tong in a press statement. “Our job is to learn by testing, and we’ll do this by having a human in the loop at every step so that we’re building confidence in this new technology.”

The state will pay each proof-of-concept vendor $1 to test in a “sandbox,” giving the state and the vendors time to see what works and what doesn’t and make necessary adjustments during a six-month window.

After the six-month trials, the Office of Data and Innovation will help evaluate progress and future agreements. “ODI’s role in the state’s GenAI work is transformative: we’re bridging technical needs with human needs in the procurement and implementation of GenAI solutions,” said ODI Director Jeffery Marino on the office’s LinkedIn page. 

The partnerships include:

  • California Department of Transportation (Caltrans) with Deloitte Consulting LLP and INRIX Inc. for improving safety and reducing highway congestion.
  • California Department of Tax and Fee Administration (CDTFA) with Ignyte Group and SymSoft Solutions LLC to enhance taxpayer call center services.
  • California Health and Human Services Agency (CalHHS) with Accenture LLP for improving language access.
    California Department of Public Health (CDPH) with Accenture LLP and Ignyte Group to enhance the efficiency of health facility inspections.

In November 2023, the state released its first report on the benefits and risks of Gen AI, following Governor Newsom’s executive order issued in September. In March, the state issued guidelines on procurement and usage, which were called for in the order.

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