CalHHS Releases GenAI Solicitations to Improve Services

Published On: January 31, 2024

The California Health and Human Services Agency (CalHHS) this week released two Requests for Innovative Ideas (RFI2) to provide language translation services for non or limited English-speaking residents and to enhance the involved process of inspecting and documenting healthcare facilities in California.

The Request for Innovative Ideas #29672 for a Generative Artificial Intelligence (GenAI) Solution for Language Access seeks to improve access to services for Californians with Limited English Proficiency (LEP) to improve their access to state health and social programs.  

“CalHHS is seeking timely, cost-effective, accurate, and culturally appropriate translation and adaptation solutions that leverage GenAI, as well as human translation capacity, to enable people with LEP to meaningfully access health and social services information, programs, benefits, and services,” says the solicitation.

The Request for Innovative Ideas #29673 for a GenAI Solution for Health Care Facility Inspections seeks to improve the efficiency of the complex and laborious process of documenting inspections of healthcare facilities in California. 

This GenAI pilot project seeks to leverage GenAI tools to timely document the facts or findings identified by the surveyor and analyze those facts and findings to develop a concrete set of outcomes or citations that match the state and federal requirements. The system should enable survey staff to be more effective and efficient while providing a resource to them to ensure that each survey or inspection is more objective,” says the solicitation.

The two solicitations follow a series of others prompted by Gov. Newsom’s executive order calling for the state to study the risks and opportunities created by generative artificial intelligence (GenAI) as a wave of new technologies is sweeping across all industries.  Since January 3, the state has issued GenAI RFI2 solicitations to improve traffic mobility, identify traffic hazards to mitigate roadway risks and improve call center operations at the Department of Tax and Fee Administration.  

Introduced at the beginning of the Newsom Administration, the RFI2 solicitations are competitive challenges that seek to engage innovators, entrepreneurs, scientists, vendors, and experts to collaborate on designing leading-edge solutions.   The process typically involves a single competitive procurement with two phases that include a conference and concept paper, and proof of concept with a working solution in a “sandbox” that can be tested by the state. 

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