Nava Senior Researcher and Designer Jillian Hammer presented a Riverside County pilot project that uses agentic AI to help caseworkers complete public-benefit applications faster and with fewer errors, while keeping human interaction at the center of service delivery. She described how the process enhanced transparency, trust, and privacy, while staff utilize and explore AI tools in frontline public services.

Watch her 10-minute lightning talk at the Forum on Emerging Technologies and Government Modernization on December 4, 2025.