Statewide Online Wage Claim – Using the Salesforce Platform

MAY 26, 2023 – Propoint architected a comprehensive and thoroughly integrated statewide online wage claim solution using Salesforce Platform Cloud. The California Department of Industrial Relations (DIR) initially only received LCO wage claim forms on paper and in person. During the COVID-19 pandemic, when business could only be conducted virtually, the DIR needed to pivot and move to online collection. The collaborative DIR/Propoint Agile Scrum project team developed a robust online platform using Salesforce to handle wage claim submissions.

Customer Pain Points

The existing legacy system was manual and in-person. This provided a risk of errors, rework, and inefficiencies. It was also impossible to conduct during social distancing protocols, therefore, jeopardizing the business mission. Customer pain points included:

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About the Author: Propoint Technology
Founded in 2005, Propoint has established a proud tradition of delivering a full suite of information technology (IT) and management consulting services. Their team of seasoned IT consulting professionals carry extensive experience that can be measured in decades, holding industry certifications recognized by some of the most respected IT industry organizations. Propoint currently has a combination of delivery staff, comprising employees and full-time contract consulting personnel.