Propoint Technology Inc. Case Study: Statewide EBT Support

Project Overview

Propoint Technology, Inc. (Propoint) was selected to provide transition services, to represent the State of California in transitioning Electronic Benefits Transfer (EBT) services from the current vendor to a new solution. Due to the large scale of the project, Propoint was engaged to provide transition project management, county transition, and technical support to facilitate a smooth transition of benefits statewide.

EBT is the system used in California for the delivery, redemption, and reconciliation of public assistance benefits, such as CalWORKS or cash aid benefits, CalFresh or SNAP benefits, California Food Assistance Program benefits, and Women, Infants, and Children (WIC) food assistance. California EBT cards can be used at thousands of businesses and ATMs throughout the state.

Customer Pain Points

The EBT program provides CalWORKS, CalFresh, and WIC benefits to over 4 million California residents. The EBT solution is vendor-hosted.

Periodically, when the contract for the solution provider expires, the State issues a competitive procurement for an updated EBT solution. To facilitate the decommission, implementation, and transition to the new system, the Office of Technology and Solutions Integration (OTSI) needed to augment its team with skilled project managers, business analysts, and technical resources.

Propoint was selected to conduct these transition activities in connection with the transition of existing EBT services from the active EBT vendor to the new vendor and to assist in implementing new EBT services.

Transition service needs included representing the state’s interest, by promoting oversight and support for implementing the new EBT Host and related technical, process, and customer services that comprise the EBT project scope.

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Published On: March 14, 2024
About the Author: Propoint Technology
Founded in 2005, Propoint has established a proud tradition of delivering a full suite of information technology (IT) and management consulting services. Their team of seasoned IT consulting professionals carry extensive experience that can be measured in decades, holding industry certifications recognized by some of the most respected IT industry organizations. Propoint currently has a combination of delivery staff, comprising employees and full-time contract consulting personnel.